Frequently Asked Questions

The Stone Care Professionals of NYC Since 1997

The Manhattan Stone Care Crew are here to help you with all of your stone care needs. Whether you have questions or need stone care services, we are here to help. Call us for your FREE ESTIMATE.

Are The Surroundings Protected?

Yes, Manhattan Stone Care will protect all of your furniture, carpets, doors, wood floors, cabinets and walls prior to the commence of any work. We will clean up after the work is completed as if we were never there. Our Stone Experts have the skills to work without creating damage to your home or business.

Will Dust Be Created?

NO DUST will be created. All of our stone and marble refinishing is sanded with water. This method is done exactly as it's done at the factory. The process is dust free and eco-friendly. This technique is also safe around children and pets.

(Sample of Factory Polishing )

https://youtu.be/wOUhROH2G_Y

Do have your own employees or do you sub-contract your work to other contractors?

No. All of our Stone and Marble Restoration is performed by our stone experts to ensure that you are receiving quality results. We never hire other companies. We take quality control very seriously.

Is There A Charge For An Estimate?

All Manhattan estimates written or verbal are provided free of charge. There is no need to charge for an estimate when we are located in Manhattan, New York. Many companies pretend to have a Manhattan address by using a mail forwarding service as their Manhattan address. We have a physical address in New York City. The owners lives and works in NYC.

Are You Insured?

Yes, we are fully insured for your protection. We carry LIABILITY, WORKERS COMPENSATION AND UMBRELLA INSURANCE. Please be careful with some of the smaller companies providing photoshopped fake insurance. Alway ask for insurance and call to verify the insurance is valid.

How Long Will The Finish Last?

Every stone is different, so it will wear differently. Our finish will last longer than any other finish. We don't skip any steps and we use the exact process used to polish stone at the slab manufacturer. Most companies will use a short cut process by skipping sanding grits, using creams and coatings. Diamond refinishing is the only and best way to guarantee a long lasting finish.

(Sample of Factory Polishing )

https://youtu.be/wOUhROH2G_Y

DO’S

  • DO Dust mop & Damp mop.

  • DO clean natural stone surfaces with natural stoner cleaners or stone care detergents.

  • DO pick up spills immediately by blotting with clean rag or white paper towel.

  • DO thoroughly rinse and dry the stone surfaces after washing.

  • DO Use proper floor mats outside the door and inside.

  • DO Damp mop your stone surfaces regularly.

DONT’S

  • DON’T Use vinegar, lemon juice, glass cleaners, bleach, ammonia, tilex, degreasers and other harsh chemicals.

  • DON’T Use cleaners that contain acids on marble, travertine, limestone or onyx.

  • DON’T Use abrasive cleaners such as soft scrub, dry cleanser, brillo or soft cleanser.

  • DON’T Mix bleach and ammonia. It will create a toxic and lethal gas.

  • DON’T ever mix chemicals together unless directions instruct you to do so.

Caring For Your Stone

By The Manhattan Stone Care Experts


To get the longest life and preserve the beauty of your natural stone, follow these simple tips:

Coasters: Use coasters under all glasses, particularly those containing alcohol or citrus juices.

Trivets: While many stones can withstand heat, the use of trivets or mats is recommended.

Dust Mopping: Dust mop interior floors frequently using a clean non-treated dry dust mop. Sand, dirt and grit are abrasive and can damage natural stone.

Mats/rugs: Mats or area rugs inside and outside an entrance will help to minimize the sand, dirt and grit that may scratch the stone floor. Be sure that the underside of the mat or rug is a slip resistant surface.

Vacuum cleaners: If used, be sure the metal or plastic attachments or the wheels are not worn as they can scratch the surface of some stones.

Spills: Blot the spill with a paper towel immediately. Don't wipe the area, it will spread the spill. Flush the area with water and mild soap and rinse several times. Dry the area thoroughly with a soft cloth. Repeat as necessary.

Cleaning:

Clean stone surfaces with a neutral cleaner, stone soap, or a mild liquid dishwashing detergent and warm water.
Similar to any item cleaned in your home, an excessive concentration of cleaner or soap may leave a film and cause streaks. Follow manufacturer recommendations.
Use a clean rag mop on floors and a soft cloth for other surfaces for best results.
Rinse the surface thoroughly after washing with the soap solution and dry with a soft cloth.
Change the rinse water frequently.


In the bath or other wet areas, soap scum can be minimized by using a squeegee after each use. To remove soap scum, use a non-acidic soap scum remover or a solution of ammonia and water (about 1/2 cup ammonia to a gallon of water). Frequent or over-use of an ammonia solution may eventually dull the surface of some stone types.
In outdoor pool, patio or hot tub areas, flush with clear water and use mild bleach solution to remove algae or moss.
Cleaning Products:

Many suppliers offer products used for stone cleaning.
Products containing lemon, vinegar or other acids may dull or etch calcareous stones.
Scouring powders or creams often contain abrasives that may scratch certain stones.


Many commercially available rust removers (laundry rust stain removers, toilet bowl cleaners) contain trace levels of hydrofluoric acid (HF). This acid attacks silicates in addition to other minerals. All stones, including granite and quartzite, will be attacked if exposed to HF.


Do not mix ammonia and bleach. This combination creates a toxic and lethal gas.

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